February 2021

To simultaneously update all of the username and phone passwords in ViCiDial, please log in to your MySQL (or PhpMyAdmin, if available) and run the following SQL statements: UPDATE phones set pass=’Your_Password’,conf_secret=’Your_Password’ where user_level=1; UPDATE vicidial_users set pass=’Your_Password’,phone_pass=’Your_Password’ where user_level=1;

When experiencing database problems, most often manifested by an outbound dialing issue or a time syncronization issue, try running the following command from your SSH client: mysqlcheck -u cron -p 1234 –auto-repair –check –optimize –all-databases You can also use the root MySQL credentials. Make sure to restart the asterisk service just in case: service asterisk