In order to export all callbacks (CBHOLD) from the entire dialer, please log into the MySQL and run the following query: SELECT * FROM `vicidial_list` WHERE `status`=’CBHOLD’ INTO OUTFILE ‘/var/www/html/vicidial/cbholds.zip’ FIELDS TERMINATED BY ‘,’ OPTIONALLY ENCLOSED BY ‘”‘ LINES TERMINATED BY ‘rn’ After that, navigate to http://your-dialer-addres/vicidial/cbholds.zip, download and rename the file from .ZIP to …
Small, clean database will always perform better than a huge one. In order to see what is the total size of all the databases in the dialer, log in via SSH and run the following command: du -kh /var/lib/mysql To check the size of the asterisk database only, you can run: du -kh /var/lib/mysql/asterisk To …
How to reduce dialer database size by deleting logs Read More »
In order to locate any files larger than a certain size, please run the following command. The below example searches for all files larger than 500MB. find / -size +500M To display more details and sort the items in the list by size, run the following: find / -type f -size +500M -exec du -h …
If you wish to search for a certain string in Asterisk only (Example: only show carrier congestion), launch the Asterisk CLI along with the grep command, i.e.: asterisk -rvvvvv | egrep -i “string” Example (showing only congestion notices / errors) asterisk -rvvvvv | egrep -i “congested”
To remove recordings older than X days (i.e. 3 days), SSH into your dialer and run the following campaign: find /var/spool/asterisk/monitorDONE/MP3 -type f -mtime +3 -exec rm {} ; find /var/spool/asterisk/monitorDONE/ORIG -type f -mtime +3 -exec rm {} ;
To export only leads with a specific disposition (in this example SALE) from only certain campaigns (in this example 1000, 2000), please log in to PHPMyAdmin and run the following SQL: select * from vicidial_list where status=”SALE” and list_id in (select list_id from vicidial_lists where campaign_id=1000 or campaign_id=2000) Click on the Export button on the bottom and …
Just run the following from your MySQL / MariaDB console: SELECT first_name,last_name,address1,city,postal_code,phone_number FROM vicidial_list WHERE list_id in (select list_id from vicidial_lists) and city in (‘X’,’Y’,’Z’) INTO OUTFILE ‘/tmp/cities.csv’ FIELDS TERMINATED BY ‘,’ ENCLOSED BY ‘”‘ LINES TERMINATED BY ‘n’
If you are running a predictive dialer (or any kind of Asterisk server) or a web hosting server, you have probably experienced often hacker/lamer brute force attempts. These attacks can be easily blocked by implementing optimal server configuration, using a good Firewall (i.e. SonicWall, PfSense, Tomato) etc. A very useful method of blocking brute force attacks is installing Fail2Ban, which …
Sometimes, admin would like to change / reset only specific dial statuses within only specific campaign – i.e. Reset all NA, NI, NP and similar statuses while keeping others (like DNC, SALE etc.) intact. To do so, log SSH in and open mysql: mysql -ucron -p1234 use asterisk Afterwards, run the following command (Example – …
Resetting only specific call statuses within a specific campaign Read More »
Some list vendors will often sell low-quality dialer lists with a lot of missing information. As an example, here is a command to delete all records with missing Last Name field within the list ‘123’. You can permutate last with first or any other column: DELETE from vicidial_list WHERE list_id=’123′ AND last_name=”; To run a …
Deleting ViCiDial list records with missing information Read More »
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